FAQs

Open Today! Sales: 9am-8pm
Call us at: 330-752-8884

By now, you are probably very interested in the vehicles that we offer because you are taking the time to check us out thoroughly. You have probably already explored and compared us to other dealers and prices available elsewhere. You probably are a little weary about buying such an expensive item over the internet. Imagining being in your shoes, we created a frequently asked questions page and addressed more car buying and credit questions on our blog. Here are some of the most popular questions being asked.

ARE YOU A CAR DEALER?

Yes. We are an Independent dealer licensed in the state of Ohio; Registered with the Bureau of Motor Vehicles. We do have a retail location on one of the busiest streets of Akron, OH (address: 1875 Brittain Rd. Akron OH 44310) But most of our focus is on Internet Clients.

DO YOU TAKE TRADES?

Yes. In fact, we’ll buy your car even if you don’t buy one from us.

WHY ARE YOUR PRICES SO LOW?

We are very careful when it comes to buying a vehicle. We know the car market better than most of the other dealers, and we buy our cars from all over. We have our own buyers/employees in almost every highly populated state, and these buyers go to auctions for us, so we don’t just buy any vehicle. We pick the ones that suit our condition and price guidelines. Most of our vehicles come from Manheim Auto Auctions (this is the largest auction chain in the world: see manheim.com). These auctions are available ONLY to licensed, bonded and insured Dealers registered with the Bureau of Motor Vehicles in their respective states. Now, going to these auctions alone does not guarantee good prices. You STILL need to be a patient, experienced buyer.

WHERE DO YOU BUY YOUR VEHICLES?

We buy from sellers like Mercedes-Benz Credit, BMW Financial, and etc….If you’ve ever leased or purchased a new car from a Mercedes-Benz Dealer, then you probably were financed through either your own credit union or Mercedes-Benz Credit Corp. Throughout the year, all over the country, Mercedes-Benz has vehicles coming OFF LEASE (most of the times, it is a 36 months lease, so most of the cars are approximately 3 years old). Obviously, Mercedes has to sell all of these vehicles, so Mercedes-Benz Credit takes them to auctions all over the USA, usually high-end exotic cars such as Mercedes have their own lane at the auctions (for example 400 cars at a time) We, along with other Dealers compete at these auctions for these vehicles. As I said, we only pick out the best deals, and we probably buy at 40 different auctions every week.

OK. I UNDERSTAND THAT, BUT HOW CAN YOU BUY BELOW WHOLESALE?

At any given Mercedes-Benz sale, there are at least 200+ units being offered at auction. The Mercedes-Benz Credit Rep on the auction block does NOT have to sell the vehicles unless they reach an acceptable price. However, the acceptable price is at a level where Mercedes can liquidate its inventory efficiently without having it “piling up” for the next auction sale, generating costly carrying costs, while it is depreciating each day. They WILL sell below wholesale IF the bid price reaches their RESERVE level. On most of the vehicles, the prices reach to wholesale levels or above, obviously we wait until we can absolutely steal the car. This is where being a patient and experienced Buyer can be rewarding. Experience has shown us that if we attend enough auctions, inspect enough of the available inventory, then bid on enough vehicles, with a specific buying price level goal, then at the end of the week, we will have bought a few vehicles at really great prices! THAT IS THE KEY!

HOW MANY AUCTIONS DO YOU ATTEND?

We attend about 40 auctions per week and have the capability to choose from more than 60,000 different vehicles a week. We only purchase anywhere from 20 to 50 units per week. That is why your local dealer cannot compete with us, because we see many times more cars than him, and have a lot more choices. Most of the local dealers shop at their local auctions and have no advantage like us.

WHAT IF I COME TO AKRON, AND MY CAR IS NOT WHAT YOU SAID IT WOULD BE?

If you have a valid complaint and the car TRULY is NOT as we represented it, then we will, of course, refund your deposit. We have worked VERY hard to build our reputation.

WILL THE EXTENDED WARRANTIES YOU OFFER BE HONORED IN MY STATE?

YES! You can take your vehicle to an ASE Certified mechanic. All of our warranties will be honored all over the United States.

CAN I PAY WITH A CREDIT CARD OR PERSONAL CHECK?

No. Bank Wire, Cashier’s Check, Money Order or Cash. We will accept a credit card or PayPal for the deposit ONLY.

DO YOU PROVIDE TEMPORARY PLATES?

Yes, We provide an Ohio temporary plate good for 45 days.

Dealer Info

Phone Numbers:Sales Hours:
  • Mon - Sat9:00 AM - 8:00 PM
  • Sun10:00 AM - 7:00 PM
Service Hours:
  • Mon - Fri8:00 AM - 6:00 PM
  • Sat9:00 AM - 2:00 PM
  • SunClosed
Parts Hours:
  • Mon - Fri8:00 AM - 6:00 PM
  • Sat9:00 AM - 2:00 PM
  • SunClosed
North Coast Auto Mall of Akron is located at: 1875 Brittain Rd • Akron, OH 44310
North Coast Auto Mall of Akron 41.113926699761606, -81.46543942127202.